What Can Your Customers Expect From You?

: Whiteboard and Audio Session

Duration: 12 Minutes Paypal - Open a business account

Description: Experience is everything when you're a customer of an online business... think about it for a second, unlock a traditional store of retail phone in business there isn't anything physical about the relationship.

Taken from the customers perspective it can be scary.

1. What are you going to do with their email address?
2. What is the refund policy?
3. Where do you store the credit card details?

Get the picture?

Learn about setting up your policy and procedures manual in this video.

Resources:

2Checkout - Get started Accepting all types of credit cards for just $47

Authorize.net - Authorize.net is the Grand Daddy of payment Gateways

Clickbank - Built In Affiliates for selling digital Products

WorldPay - European Gateway

Have You Dotted Your "T's" and Crossed your "I's"??

: Whiteboard and Audio Session

Duration: 12 Minutes

Description: You better have. It's Human Nature to wait and procrastinate, especially when it comes to preparing for the worst. Getting your "legals" in order is often the last thing that small business owners consider as they attempt to grow their online business. As a result you might be too late to protect yourself.

Do it now and do it right. It's not enough to get the legal aspects of your business prepared there are a number of Online precautions that you should be aware of.

Watch this video and I'll get you up to speed.

Resources:

Paypal - Open a business account

- Get started Accepting all types of credit cards for just $47 Authorize.net - Authorize.net is the Grand Daddy of payment Gateways

Clickbank - Built In Affiliates for selling digital Products

WorldPay - European Gateway

Do You Need A Catalog System?

: Whiteboard and Audio Session

Duration: 12 Minutes

Description: What kind of products are you selling? Is it a complex sale? Prehaps you Drop Ship or sell large quantities of physical goods....

How are you going to manage all that? How is the customer going to undersand what they should be doing? Do you need a simple "buy now" button or something more complex that guides the newbie client through everything?

This sessions shows you some options to building a catalog shopping cart. In fact your already have one as part of your www.MySmallBizWebhosting.com account.

Resources:

Paypal - Open a business account

2Checkout - Get started Accepting all types of credit cards for just $47

Authorize.net - Authorize.net is the Grand Daddy of payment Gateways

Clickbank - Built In Affiliates for selling digital Products

WorldPay - European Gateway

Are Your Sales Tracking and Billing System Connected?

: Whiteboard and Audio Session

Duration: 19 Minutes

Description: What connects you, your customers and your bank? A payment gateway of course!

Taking a payment online requires a payment gateway. I'll introduce you to 5 easy ways to start taking payments online in this session. Don't worry if you're just starting out, there's a way for you to be taking payments online in only a couple of minutes.

Resources:  MySmallBiz Autoresponder System - Check This One Out!

Paypal - Open a business account

2Checkout - Get started Accepting all types of credit cards for just $47

Authorize.net - Authorize.net is the Grand Daddy of payment Gateways

Clickbank - Built In Affiliates for selling digital Products

WorldPay - European Gateway